In addition, the following error codes may occur when an attempt is made to display content.
In such cases, perform the checks and actions indicated:
Error code | Check item | Action |
|---|---|---|
268435520 | If "Create an Excel® file" in the analysis window is selected, has Microsoft® Excel been installed on the Operation Management Client? | When content is to be output in Excel® format, Microsoft® Excel must be installed on the Operation Management Client. Refer to Section 2.3.2.1, "Operating OS and related software" in the Installation Guide for details. |
536870912 | Has Microsoft® Internet Information Services been set up correctly? | If the correct settings have not been made, set up Microsoft® Internet Information Services again by referring to Section 5.2.1, "Microsoft® Internet Information Services" in the Installation Guide. |
Has the target data been collected? | If not even one item of the target data has been collected, make settings so that the data is collected. | |
1074003968 | Is the Manager service running? | Start the Manager service if it is not running already. |
Can the name of the Manager be resolved from the operation management client? | If the name cannot be resolved, add the name and IP address of the Manager to the hosts file on the operation management client. | |
1074266112 | Has the power to the Manager been turned off? | Turn the power to the Manager on if it has been turned off. |
Has the IP address of the Manager been set up incorrectly on the operation management client? | The IP address/host name of the Manager is specified in the following registry key. Check if the content of this key is correct. \\HKEY_LOCAL_MACHINE\SOFTWARE\Fujitsu\SQC-C\CurrentVersion\Settings\ManagerIP-Address If the content is incorrect, specify the correct IP address/host name using the method described in Section 6.4.2, "Changing the IP Address/Host Name of the Manager that Is Recognized by Operation Management Clients" in the Installation Guide. | |
1342308384 | If the Operation Management Client's operating system is Windows Server® 2008, Windows Vista®, or Windows® 7, has the folder described in "4.3.5 File Output Operations" been created? | If the Operation Management Client's operating system is Windows Server® 2008, Windows Vista®, or Windows® 7, check that the folder described in "4.3.5 File Output Operations" has been created. |
1342308416 | If "Create an Excel® file" in the analysis window is selected, has Microsoft® Excel been installed on the Operation Management Client? | When content is to be output in Excel® format, Microsoft® Excel must be installed on the Operation Management Client. Refer to Section 2.3.2.1, "Operating OS and related software" in the Installation Guide for details. |
