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Systemwalker Service Quality Coordinator User's Guide
Systemwalker

4.3.4 Starting Browser Agents

This section explains how to start Browser Agents.

If Browser Agent is running normally after it starts up, the following icon will be displayed in the task tray.


The following is an example. The icon is circled in red.

Note

  • If the end user is using Microsoft® Internet Explorer, select Tools followed by Internet Options to open the Internet Options dialog box, then click the Advanced tab and verify that Enable third-party browser extensions (requires restart) under the Browsing heading is selected.
    Browser Agent data will not be sent to the collection server if this option is not selected.

  • Browser Agent does not support data transmissions to Managers or Proxy Managers running lower versions. Any data that is collected and sent to lower versions may be lost.

  • If the end user is using Microsoft® Internet Explorer 9, a message stating that 'SlmBhoExtension Class' add-on from Fujitsu Australia Limited has been enabled may be output when it starts.
    In this case, click [Enable(E)] to enable add-on.