ServerView Resource Orchestrator V2.2.1 User's Guide

G.5 After Collection of Images Fails, Images Not Registered in the Image Pool Remain on VM Management Software.

Description

Even if image collection fails due to problems other than those involving VM management software, such as the manager stopping, images which are not registered in the image pool may remain on VM management software. In this case, the following messages will be output in the event log.

FJSVrcx:ERROR:61143:creating cloning image:failed
FJSVrcx:ERROR:67397:failed to create image. detail=(clone VM_guest_name:task result error,vmerrno=104,ip=IP_address)
FJSVrcx:ERROR:67397:failed to create image. detail=(PowerShell script execution error : create_image:create image failed. See details in the job result in System Center Virtual Machine Manager.,vmerrno=518, ip=IP_address, host=VM_host_IP_address)

For details on these messages, refer to "Message number 67397" and the "ServerView Resource Coordinator VE Messages".

Corrective Action

Make sure that the manager is running, and use the following procedure for restoration:

1. Check the resource name related to the error message above with the event log on the RC console. The image name is displayed for the resource name of "Message number 61143" in the "ServerView Resource Coordinator VE Messages".

2. Wait until a "Message number 21161" containing the image name confirmed in 1. is output in the event log. This message displays the image name and generation.

3. Display the VM management console and check if the image of Image_name@Generation exists.

4. If there was an image in 3., delete it from the VM management console.

   For details on how to delete images, refer to the server virtualization software manual.

5. Wait until a "Message number 21162" containing the image name deleted in 4. is output in the event log. After that, perform the collection of the image again.