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ETERNUS SF Storage Cruiser 14.1 Event Guide

Chapter 3 Device Polling Event

When the device polling function of this software detects the state change of the device, display it in the event as follows.

Note

When the state change of device is detected by executing [Refresh] operation, the following events are not displayed. Confirm the state from a device icon.

Event

Level

Event display

Troubleshooting

When the state changes into error(red)

Error

Unit status changed: Error

Please confirm the state of the device.

When the state has changed warning(yellow)

Warning

Unit status changed: Warning

Please confirm the state of the device.

When the state has changed normal(green)

Information

Unit status changed: OK

None.

When the State has changed unmonitored

Warning

Connection Timeout

Please confirm whether the LAN between Manager and the device is operating normally. Please confirm whether the state of each device is proper, processes for network communication such as SNMP are operating, and when the device contains the server node Agent then the Agent is operating normally.

If the community name of a device that uses SNMP for communication is changed, set the "SNMP_COMMUNITY_NAME_FOR_IP" to the setting file by referring to "C.2 sanma.conf Parameter" in the ETERNUS SF Storage Cruiser User's Guide, and reflect the contents of the setting file on this software.

When communication has been recovered

Information

Connection OK

None.

When error occurs in the polling function

Error

[Polling] (Error event)

Take appropriate action for each event message as follows:

  • Command could not be executed: <command name>

    This event occurs when command processing fails to start because of a resource shortage on the administrative server.
    If it is a temporary event, no special action need be taken. If it occurs regularly, however, check whether system resources (memory and file descriptors) on the administrative server have been depleted.

  • XML File can not read: <file name>

    This event occurs when reading of the XML definition file fails. Check for an error in the definition contents.

  • XML File not found: <file name>

    This event occurs when there is no XML definition file. Check for the file in the correct directory, which is specified by the directory path.

  • Other

    Collect the message and other information for an investigation, and contact your Fujitsu certified service engineer.


When communication is reestablished, the event displayed differs, depending on the polling function communication method.

See

For information about polling methods, refer to the "ETERNUS SF Storage Cruiser User's Guide", section "Function Outline" > "Device Polling".

See

For information about this event of ETERNUS VS900 model 200 virtualization switch, refer to the "ETERNUS SF Storage Cruiser User's Guide", section "Environment Configuration" > "Fibre Channel Switch" > "VS900 model 200 Virtualization switch" > "Points of concern".