This section explains the commands for collecting troubleshooting information of the Manager.
NAME
express_managersnap - Collects the troubleshooting information of Manager.
SYNOPSIS
$INS_DIR\Express\Manager\bin\express_managersnap -dir dirname [-all]($INS_DIR means "Program Directory" specified at the Express Manager installation.)
DESCRIPTION
Collect information of the Manager on the management server. Only user of OS administrative group can execute this command.
The express_managersnap is the command used to collect information on management server when a problem occurs.
Submit the information to Fujitsu technical staff.
OPTIONS
Corrects the troubleshooting information on dirname directory. Specify the full path name that starts from the drive letter for dirname.
The maximum length that can be specified for dirname is 100 bytes.
The collected information is gathered in the directory that its name "EXyyyymmddhhmm.zip". Before executing this command, please confirm that dirname directory has the following free space.
Collected information | Required free space |
|---|---|
Initial investigation information | more than 1MB |
All troubleshooting information | more than 15 MB |
Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.
EXAMPLES
Collecting the troubleshooting information for initial investigation on D:\temp directory.
"C:\Program Files (x86)\ETERNUS SF\Express\Manager\bin\express_managersnap" -dir D:\temp