Log into the Storage Management Server, the Tape Server, and the Storage Server to collect the information that is necessary for the error survey.
Send the collected data to a Fujitsu system engineer (SE).
For Storage Management Servers and Storage Servers:
Collect the survey data with reference to "Operational Maintenance" - "Collecting maintenance information" in the "ETERNUS SF AdvancedCopy Manager Operator's Guide" for the relevant operating system.
For Tape Servers:
Execute "acmcapture (Troubleshooting data collection command)" to collect the survey information.
For details on "acmcapture (Troubleshooting data collection command)", refer to "Commands" - "acmcapture (Troubleshooting data collection command)" in "ETERNUS SF AdvancedCopy Manager Operator's Guide (Solaris)".
In addition, refer to below section "Collecting TSM survey information" to collect information resulting from running the TSM command.
Note
If the problem occurs again, follow the procedure below, then execute "acmcapture (Troubleshooting data collection command)":
Change the trace log level to 2.
# /opt/FJSVswstm/bin/tbomodlog 2 # |
Reproduce the symptom.
Change the trace log level back to 1.
# /opt/FJSVswstm/bin/tbomodlog 1 # |
At the tape server, collect the TSM command execution results.
Collect the output results of "dsmadmc (TSM management client command)". This command needs to be executed several times by changing arguments. For this reason, set the command name as an environment variable as shown below.
[In the case of csh] # set DSMCOM="dsmadmc -id=<TSM user ID> -password=<TSM user password> -outfile=<information output directory>" [In the case of sh or ksh] # DSMCOM="dsmadmc -id=<TSM user ID> -password=<TSM user password> -outfile=<information output directory>" |
Execute "dsmadmc (TSM management client command)". Use the shell variable that was set in step 1.
# $DSMCOM/query_status.txt query status # $DSMCOM/query_library.txt query library F=D # $DSMCOM/query_drive.txt query drive F=D # $DSMCOM/query_path.txt query path F=D # $DSMCOM/query_devclass.txt query devclass F=D # $DSMCOM/query_stgpool.txt query stgpool F=D # $DSMCOM/query_domain.txt query domain F=D # $DSMCOM/query_policyset.txt query policyset F=D # $DSMCOM/query_mgmtclass.txt query mgmtclass F=D # $DSMCOM/query_copygroup.txt query copygroup F=D # $DSMCOM/query_copygroup_archive.txt query copygroup type=archive F=D # $DSMCOM/query_node.txt query node F=D # $DSMCOM/query_libvol.txt query libvol F=D # $DSMCOM/query_db.txt query db F=D # $DSMCOM/query_log.txt query log F=D # $DSMCOM/query_admin.txt query admin F=D # $DSMCOM/query_dbvol.txt query dbvol F=D # $DSMCOM/query_vol.txt query vol F=D # $DSMCOM/query_license.txt query license # $DSMCOM/query_system.txt query system F=D # $DSMCOM/query_process.txt query process # $DSMCOM/query_session.txt query session # $DSMCOM/query_request.txt query request # $DSMCOM/query_mount.txt query mount # $DSMCOM/query_filespace.txt query filespace F=D # $DSMCOM/query_actlog2.txt query actlog BEGINDate=today-30 # $DSMCOM/query_session.txt query session # $DSMCOM/query_process.txt query process # $DSMCOM/show_txnt.txt show txnt # $DSMCOM/show_dbtxnt.txt show dbtxnt # $DSMCOM/show_locks.txt show locks # $DSMCOM/show_dbv.txt show dbv # $DSMCOM/show_csv.txt show csv # $DSMCOM/show_deadlock.txt show deadlock # $DSMCOM/show_sss.txt show sss |
Collect the file under "information output directory" on the command line as survey information.
