If a failure occurs in this software, the following troubleshooting information will be required:
It is the information required for the initial analysis of problems.
The size of data should be small so that it can easily be sent by email.
Collect troubleshooting information immediately when a problem occurs. Sometimes, important information is lost over time.
The information for initial investigation can sometimes determine the cause of problems. However, some problems might require further, detailed troubleshooting information. Therefore, in case the cause of a problem cannot be determined from an initial investigation alone, it is required to collect more detailed information.
Collect information for further investigation and submit it to Fujitsu technical staff if requested.
Note
Sometimes, important information is lost over time. Collect troubleshooting information immediately when a problem occurs.
When using the following to store the collected information, check if there is enough space in the filesystem to ensure system resources are not depleted or any effect is had on system operation.
Platform | Filesystem which attention is necessary for use |
|---|---|
Windows | filesystem configured in the environment variable TEMP |
Solaris OS, | "/", "/var", and "/tmp" |
Also, be careful about space when a different directory is specified with the command option. Ensure there is sufficient space in the directory.
If troubleshooting information is collected using the managersnap command or agenttsnap command, the information will reach 200KB - 5 MB (the maximum size is 30MB with "-all" option). Also, it is necessary to reserve 5 - 30MB (30 - 80 MB with the "-all" option) for a temporary directory to store the information. The space required varies depending on operating environment, and the data described above is for reference.
