This section explains the commands for troubleshooting information on Client.
NAME
clientsnap - Collects the troubleshooting information of Client
SYNOPSIS
$INS_DIR\Client\sbin\clientsnap -dir dirname [-all]($INS_DIR means "Destination Folder" specified at the Client installation.)
DESCRIPTION
This command collects information of Client. Only user of OS administrative group can execute this command.
Collect information when a problem occurs on Client.
Submit the information to Fujitsu technical staff.
OPTIONS
Corrects the troubleshooting information on dirname directory. Specify the full path name that starts from the drive letter for dirname.
The maximum length that can be specified for dirname is 100 bytes.
The collected information is gathered in the directory that its name starts by "clientsnap_". Before executing this command, please confirm that dirname directory has more than 70MB free space.
Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.
EXAMPLES
Collecting the troubleshooting information for initial investigation on D:\temp directory.
"C:\Program Files\ETERNUS-SSC\Client\sbin\clientsnap" -dir D:\temp