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ETERNUS SF Storage Cruiser 14.0 User's Guide

12.6.3 Troubleshooting information collection

This section explains the commands for troubleshooting information on Agent.


12.6.3.1 Troubleshooting information collection of Agent (agentsnap)

NAME

agentsnap - Collects the troubleshooting information of Agent

SYNOPSIS

$INS_DIR\Agent\sbin\agentsnap -dir dirname [-all]

($INS_DIR means "Program Directory" specified at the Agent installation.)


DESCRIPTION

This command collects information of Agent. Only OS administrator (root) user can execute this command.

Collect information when a problem occurs on Agent.

Submit the information to Fujitsu technical staff.


OPTIONS

-dir dirname

Corrects the troubleshooting information on dirname directory. Specify the full path name that starts from the drive letter for dirname.
The maximum length that can be specified for dirname is 100 bytes.

The collected information is gathered in the directory that its name starts by "agentsnap_". Before executing this command, please confirm that dirname directory has the following free space.

Collected information

Required free space

Initial investigation information

more than 10MB

All troubleshooting information

more than 30MB

-all

Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.


EXAMPLES

NOTES

When the operating system is Windows 2000, check whether Windows 2000 Support Tools have been installed before executing the agentsnap command. If Windows 2000 Support Tools have not been installed, take either of the following actions: