12.6.3 Troubleshooting information collection

NAME

agentsnap - Collects the troubleshooting information of Agent

SYNOPSIS

$INS_DIR\Agent\sbin\agentsnap -dir dirname [-all]

($INS_DIR means "Program Directory" specified at the Agent installation.)

DESCRIPTION

This command collects information of Agent. Only OS administrator (root) user can execute this command.

Collect information when a problem occurs on Agent.

Submit the information to Fujitsu technical staff.

OPTIONS

-dir dirname

Corrects the troubleshooting information on dirname directory. Specify the full path name that starts from the drive letter for dirname.
The maximum length that can be specified for dirname is 100 bytes.

The collected information is gathered in the directory that its name starts by "agentsnap_". Before executing this command, please confirm that dirname directory has the following free space.

Collected information	Required free space
Initial investigation information	more than 10MB
All troubleshooting information	more than 30MB

-all: Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.

EXAMPLES

Collecting the troubleshooting information for initial investigation on D:\temp directory.
```
"C:\Program Files\ETERNUS-SSC\Agent\sbin\agentsnap" -dir D:\temp
```

NOTES

When the operating system is Windows 2000, check whether Windows 2000 Support Tools have been installed before executing the agentsnap command. If Windows 2000 Support Tools have not been installed, take either of the following actions:

Install Windows 2000 Support Tools from the Windows 2000 CD.

Use regedit.exe to get the registry values for [1] and [2] below. (Note that there is no need to get values for registries that do not exist.)

For [1], get all of the key values indicated.
For [2], get all of the key values indicated, as well as all of the values for subordinate keys.

Collecting the Initial investigation information

HKEY_LOCAL_MACHINE\
    HARDWARE\
        DEVICEMAP\
            Scsi          --- [1]
    SOFTWARE\
        Emulex            --- [1]
        Fujitsu           --- [1]
        SNIA              --- [2]
        Wow6432Node\
            Emulex        --- [1]
            Fujitsu       --- [1]
            SNIA          --- [2]
    SYSTEM\
        CurrentControlSet\
            Services      --- [1]

Collecting the All troubleshooting information

HKEY_LOCAL_MACHINE\
    HARDWARE\
        DEVICEMAP\
            Scsi          --- [2]
    SOFTWARE\
        Emulex            --- [2]
        Fujitsu           --- [2]
        SNIA              --- [2]
        Wow6432Node\
            Emulex        --- [2]
            Fujitsu       --- [2]
            SNIA          --- [2]
    SYSTEM\
        CurrentControlSet\
            Services\     --- [1]
                elxstor   --- [2]
                lpxnds    --- [2]
                ql2300    --- [2]
                mpio      --- [2]
                F3GLMiDr  --- [2]
                F3GLMpDr  --- [2]

12.6.3 Troubleshooting information collection

12.6.3.1 Troubleshooting information collection of Agent (agentsnap)