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ETERNUS SF Storage Cruiser 14.0 User's Guide

12.5.3 Troubleshooting information collection

This section explains the commands for collecting troubleshooting information on agent.


12.5.3.1 Troubleshooting information collection of Agent (agentsnap)

NAME

agentsnap - Collects the troubleshooting information of Agent


SYNOPSIS

/opt/FJSVssage/sys/agentsnap [-dir dirname] [-all]

DESCRIPTION

Collect information on the agent. Only OS administrator (root) user can execute this command.

Collect information on agent when a problem occurs.

Submit the information to Fujitsu technical staff.


OPTIONS

-dir dirname

Corrects the troubleshooting information on dirname directory. Specify the full path name for dirname.
When this option is omitted, the troubleshooting information is stored on /tmp directory.

The collected information is gathered in the file that its name starts by "agentsnap_". Before executing this command, please confirm that dirname directory has the following free space.

Collected information

Required free space

Initial investigation information

more than 10MB

All troubleshooting information

more than 30MB

-all

Collects all troubleshooting information on servers. Data includes lots of information, which will increase the size of the data. This option is not necessary for initial investigation.


EXAMPLES