Systemwalker Desktop Patrol User's Guide - Microsoft(R) Windows (R) -

3.1.1 How to Collect

Inventory information can be collected in two modes:

• Agent Mode
  • This collection method is totally transparent to the user and does not impose any burden on the user.
  • The information related to the operating status of software can be collected.
• Command Mode
  • Information can be gathered using external media, like a memory stick, CD, floppy disk.
  • Information can also be gathered over email using the mail transmission function (This is a command that automatically performs inventory collection and subsequent mail transmission).

Agent Mode

Installing "Systemwalker Desktop Patrol CT" on the client machine allows automatic collection of the latest information and this information is populated in the database presenting a true picture of IT assets.

"Systemwalker Desktop Patrol CT" transfers the collected inventory information to the connection server in accordance with the client policies established in the "Desktop Patrol Main Menu" or the "MC Window". Inventory information collected on the "Systemwalker Desktop Patrol CT" is ultimately transferred to the highest-order "Systemwalker Desktop Patrol CS" and populated in the database.

Command Mode

To perform inventory collection on a PC disconnected from network or on a network which is really slow, the command mode is used.

The command mode allows collection of inventory information, even if the Systemwalker Desktop Patrol CT is not installed on that PC from which information is being collected.

The following two command modes are available:

Inventory collection only: CTOffline.exe

By executing this command, inventory information is collected and an inventory information file ("User ID + PC name") is created in the current directory. Inventory information can be captured by storing the created file in the specified directory of the "Systemwalker Desktop Patrol CS" or the "Systemwalker Desktop Patrol DS".

Inventory Collection with Mail transmission: CTMail.exe

Using this command, inventory information can be collected and inventory information file ("User ID + PC name") will be sent to "Systemwalker Desktop Patrol CS" or "Systemwalker Desktop Patrol DS" by email.

Collection Items

The information collected with different collection methods is different. The information can be collected is shown as follows.

Collection Information	How to Collect
	Agent Mode	Command Mode
Hardware information
Software information
Unapplied Patches Information
Software operation status
Application log file collection
Security audit information: Installation information of the security patch
Security audit information: System security information User security information
Security audit information: Desktop Keeper information

: Can be collected : Cannot be collected