Machine Administration Guide 2.6

3.2.16 Remote Customer Support System (REMCS) Setup menu

This section describes how to operate the Remote Customer Support System (REMCS) Setup menu.

Service for this function is provided free of charge within the warranty period.

A separate contract is required after the warranty has expired. For more information about the warranty period and the contract, contact your Fujitsu sales representative.

Starting Remote Customer Support System (REMCS) Setup menu (not registered)

Operation

1. From the CUI menu, select [Remote Customer Support System (REMCS) Setup].

   The Remote Customer Support System (REMCS) Setup menu opens.

   

2. Perform operations according to the menu.

   Menu name	Function
   Internet Connection	Connects to the REMCS Center using mail or HTTP via the Internet.
   Internet Connection (Mail only)	Connects to the REMCS Center via the Internet, using only mail.
   Management Server Connection	Connects to the REMCS Center via the management server. A separate management server must be set provided.
   Point-to-Point Connection (ISDN)	Connects to the REMCS Center through ISDN.
   Point-to-Point Connection (VPN)	Connects to the REMCS Center through VPN.

For information on REMCS Agent, see the following manual:

REMCS Agent Operator's Guide

Starting Remote Customer Support System (REMCS) Setup menu (registered)

Operation

1. From the CUI menu, select [Remote Customer Support System (REMCS) Setup].

   The Remote Customer Support System (REMCS) Setup menu opens.

   

2. Perform the required operations according to the menu.

   Menu name	Function
   Registration	Executes registration from REMCS Agent to send or register the customer information and device information.
   REMCS Environment Setting	Sets the environment for operating REMCS Agent.
   REMCS Operation	Sets registration and the REMCS environment, and starts services after successfully confirming connection to the REMCS Center.
   Change Connection Type	Selects the method of connection between customers and the REMCS Center. The supported connection methods include Internet Connection, Management Server Connection, and Point-to-Point connection.
   Software Investigation Information Collection	When a problem occurs that cannot be automatically detected (such as a software operation error), collects investigation information using a simple procedure and sends it to the REMCS Center.
   REMCS Environment Setting via XSCF	REMCS Agent always monitors the device status. If a hardware failure occurs, the REMCS automatically detects it, reports the error immediately to the REMCS Center, and also sends information required for fault analysis (log, memory dump, etc.) to the center. The agent continuously monitors device cabinet temperatures and regularly sends the respective statistical information to the center. The center analyzes the received information to identify the cause of failures and for preventive failure monitoring.

For information on REMCS Agent, see the following manual:

REMCS Agent Operator's Guide