PRIMECLUSTER Global File Services Configuration and Administration Guide 4.1 (Linux)

C.2.2 Collecting information for troubleshooting

Collect following material for investigation when you request troubleshooting to local Customer Support and if your manual instructs you to do so.

1. Material acquired in /opt/FJSVpclsnap/bin/pclsnap -a filename (Need to be executed with root access privilege)
2. /var/crash/*/*
3. sfcfsck -N -o nolog raw_device * When file system restoration is necessary

If the investigation material must urgently be sent, prepare the followings at least. This material is a
part of material collected by pclsnap and required for the initial investigation of GFS Shared file system.

- Material collected by /etc/opt/FJSVsfcfs/bin/sfcsnap.sh -a dirname (Collect by executing with a root access privilege)

- /var/log/messages*

- All material above should be collected from all nodes where the GFS Shared file system is shared.

- This material should be collected as soon as the symptom occurred. Some material might not be collected after rebooting the system.

- For the directory dirname designated in sfcsnap.sh, specify the existing directory. Material is stored in the sub-directory.

- Above-mentioned materials are only for initial investigation. Be sure to collect all what are described in No.1 to 3.